When does my card get charged—before or after clinician approval?
Asked anonymously
Quick Answer
The short version
If a prescription is not guaranteed, I want to understand when payment is collected, what happens if I am not approved, and whether anything automatically renews.
Timing depends on the service’s written terms. Before paying, confirm whether the charge covers evaluation, treatment, or both; what is refunded if treatment is not approved; when recurring billing begins; and how to cancel. Payment does not equal clinical approval.
What if checkout only says “starting today” without explaining the refund?
Pause and ask support for the written approval, refund, renewal, and cancellation terms. Save that response before checking out.
Ask anonymously
What’s on your mind?
Send us the question you would normally text your group chat. We may answer it anonymously after review.Based on recurring public questions; identifying details are fictionalized. Editorially seeded discussions are educational and are not customer testimonials. Community submissions and responses are reviewed before publication.