Legal
Refund & Cancellation Policy
Last updated: August 27, 2026
Telehealth review, prescription decisions, pharmacy processing, and shipping occur at different stages. Refund and cancellation eligibility therefore depends on how far your order has progressed.
Automatic renewal
Programs may renew automatically at the price and interval disclosed during checkout until canceled. By enrolling, you authorize recurring charges to your payment method. Renewal details will also be included in the confirmation information provided after purchase.
How to cancel
You may cancel through the patient portal when that option is available or by emailing alex@prettygirlspeptide.com. Cancellation is effective for future renewals once processed. To prevent a new order from beginning, submit the request before the next renewal or processing date shown in your account or checkout disclosures.
Before clinical review begins
If you request cancellation before a provider has begun reviewing your intake and before any pharmacy order has been initiated, we may cancel the order and issue a refund, less any nonrefundable processing amount disclosed at checkout or otherwise permitted by law.
After clinical services begin
Fees attributable to a provider review, consultation, or other clinical service are nonrefundable once that service has begun or been completed. If a provider determines that treatment is not medically appropriate, any refund or credit will follow the denial terms presented at checkout and applicable law.
After pharmacy processing begins
Prescription medications generally cannot be canceled, returned, reused, or refunded after the dispensing pharmacy begins processing the order. This applies even if you change your mind, do not use the medication, or experience a change in circumstances. Nothing in this policy limits remedies required by law.
Shipping and delivery
Estimated preparation and shipping times are not guarantees. Delivery delays caused by carriers, weather, incorrect customer information, regulatory requirements, provider requests, or events outside our control do not automatically qualify for a refund. You are responsible for providing a complete and deliverable address and promptly retrieving temperature-sensitive shipments.
Damaged, missing, or incorrect shipments
Contact alex@prettygirlspeptide.com promptly if a shipment arrives damaged, contains the wrong item, or is shown as delivered but cannot be located. Keep all packaging and provide photographs or other information requested for review. Pretty Girls Peptide will coordinate with the dispensing pharmacy and carrier, but the pharmacy determines whether a prescription product can be replaced.
Duplicate or unauthorized charges
Report suspected duplicate billing or unauthorized account activity promptly. We may request information needed to verify the charge and secure the account. This process does not limit rights available through your payment provider or applicable law.
Price changes
Prices may change prospectively. When required by law, notice will be provided before a new recurring price is charged. Cancel before the effective renewal date if you do not wish to continue at the new price.
Refund method and timing
Approved refunds are returned to the original payment method unless another method is required. Financial institutions control posting time after a refund is initiated. Shipping, expedited-service, consultation, or other amounts already earned may be nonrefundable where disclosed and permitted by law.
Contact
Send cancellation, refund, billing, or shipment requests to alex@prettygirlspeptide.com. Include your full name, account email, order number if available, and a concise explanation. Do not include sensitive medical information in an ordinary email.